Contact us

Office addresses

West Bromwich

Sanctuary Housing, 164 Birmingham Road, West Bromwich B70 6QG

Telford

Sanctuary Housing, 20 Ketley Park Road, Ketley, Telford TF1 5BF

General enquiries

Open Monday to Friday, 8am to 8pm and Saturday 9am to 1pm.

Tel: 0800 131 3348 or 0300 123 3511

Email: contactus@sanctuary-housing.co.uk

Repairs

Open 24 hours a day, 7 days a week, including public holidays.

Tel: 0800 916 1525 or 0300 123 3561

Online: Using a secure login

Text: 07795 265 843

Typetalk / minicom: 01482 580 576

Email: cscrequests@sanctuary-housing.co.uk (non-emergency repairs only)

Gas safety

Open 24 hours a day, 7 days a week, including public holidays.

Tel: 0800 288 9289

Antisocial behaviour support

Open Monday to Friday, 8am to 8pm and Saturday 9am to 1pm

Tel: 0800 131 3348 or 0300 123 3511

Out of hours: 0300 123 3568 or 0800 916 1522

Email: contactus@sanctuary-housing.co.uk

Get involved with Sanctuary

For resident involvement, please contact your Improvement and Involvement team.

Open Monday to Friday, 8am to 8pm and Saturday 9am to 1pm.

Tel: 0800 131 3348 or 0300 123 3511

Email: contactus@sanctuary-housing.co.uk

Call charges

The '0800' numbers shown above are free if you call from a landline. The ‘03’ numbers are charged at the normal national rate (the same as ‘01’ and ‘02’ numbers) by all providers, including mobile, and are included in ‘free minutes’ if you have them. For exact charges from your mobile phone, check with your provider.